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Service Management

PART IV: Reporting & Optimization

About This Program

This course is part of the CUBE Service Full Training Program, designed to help you master every stage of the Service Management workflow using the CUBE platform.

The full training consists of five parts. While each part can be taken individually, we highly recommend completing all five to ensure a complete understanding of the platform and unlock the full potential of CUBE.

Each session includes:

• Self-paced video resources
• One-on-one coaching with a CUBE Expert Coach
• Hands-on practice using your own projects or sample files

Start with the part that fits your current needs—or follow the full program from beginning to end for the most impactful learning experience.

Course Curriculum

Session 11 – Document services and recommend future actions

Code: SVC-11

  • Completing service work orders with detailed problems, resolutions, PM logs
  • Adding technician recommendations for additional work or upgrades
  • Generating a formal Service Work Order report
  • Submitting reports via the customer portal
  • Creating proposal drafts based on accepted recommendations
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Session 12 – Automation with Q-Bic & IoT

Code: SVC-12

  • Introduction to Q-Bic: validation, recommendations, MR assistance
  • CUBE Box integration for continuous commissioning
  • BLE, QR, and IoT sensor-enabled service flows
  • Automated service task suggestions and dynamic rescheduling
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