Log In

Service Management

PART IV:Ā Reporting & Optimization

Session 12: Automation with Q-Bic & IoT

Course Code: SVC-12
Goal: Automate and enhance service delivery using CUBE’s Q-Bic engine, IoT integrations, and intelligent task workflows to drive efficiency, predictive maintenance, and real-time technician support.

Session Overview

Duration: 1 Hour
Format: Instructor-led (via Microsoft Teams or in-person)
Level: Advanced (Ideal for operations leads, service managers, and systems engineers)
Resources Provided:

  • Q-Bic Logic Flow Reference
  • CUBE Box Integration Overview
  • IoT Sensor Mapping Guide
  • Task Automation Configuration Sheet
  • BLE/QR Field Tagging Summary

Learning Objectives

By the end of this session, participants will be able to:

  • Understand the role of Q-Bic in service automation and technician decision support
  • Integrate CUBE Box for real-time monitoring and continuous commissioning
  • Leverage IoT, QR, and BLE-based triggers to automate service flows
  • Enable dynamic rescheduling and task suggestions based on field conditions
  • Simulate an end-to-end Q-Bic-powered service task assignment

Session Agenda

12.1 Introduction to Q-Bic
  • What is Q-Bic and how it fits within the CUBE service ecosystem
  • Q-Bic use cases:
    • Work order validation
    • Service recommendations
    • Material Request (MR) prompts
  • Role in technician support and task prioritization
12.2 CUBE Box Integration for Continuous Commissioning
  • Overview of CUBE Box as an IoT gateway
  • Real-time data collection from connected systems (HVAC, lighting, access)
  • Detecting faults, trends, or deviations
  • Automatically triggering PM tasks or alerts based on thresholds
12.3 BLE, QR, and IoT Sensor-Enabled Service Flows
  • Using BLE beacons, QR tags, and smart sensors to initiate service workflows
  • Technician field process: scan, verify, service, sync
  • Creating asset-aware workflows using NFC/QR auto-check-in
  • Mapping sensors to equipment and linking to PM schedules
12.4 Automated Service Task Suggestions and Dynamic Rescheduling
  • How Q-Bic evaluates:
    • Sensor readings
    • Fault history
    • Technician feedback
  • AI-powered task generation (e.g., reschedule PM, assign corrective task)
  • Auto-rescheduling uncompleted or deferred work
  • System-generated escalation routing and notifications
12.5 Exercise – Simulate Task Assignment via Q-Bic

Participants will:

  • Trigger a simulated sensor alert from a monitored asset
  • Observe Q-Bic generate a recommended work order
  • Review technician validation and auto-assigned material list
  • Approve the task and assign it via the dispatcher panel
  • Simulate check-in with BLE/QR for technician field sync

Post-Session Action Items

To reinforce learning, participants are encouraged to:

  • Enable Q-Bic suggestions on their active service accounts
  • Review IoT and sensor-capable assets for tagging and mapping
  • Create a task escalation model tied to specific sensor triggers
  • Coordinate with field techs to test BLE/QR processes
  • Track task suggestion accuracy and adjust thresholds as needed

Note: When scheduling, make sure to include this session code: SVC-12.

Schedule Your One-to-One Session
Go Back to Service Management Full Training