Course Code: SVC-12
Goal: Automate and enhance service delivery using CUBE’s Q-Bic engine, IoT integrations, and intelligent task workflows to drive efficiency, predictive maintenance, and real-time technician support.

Session Overview

Duration: 1 Hour
Format: Instructor-led (via Microsoft Teams or in-person)
Level: Advanced (Ideal for operations leads, service managers, and systems engineers)
Resources Provided:

• Q-Bic Logic Flow Reference
  
• CUBE Box Integration Overview
  
• IoT Sensor Mapping Guide
  
• Task Automation Configuration Sheet
  
• BLE/QR Field Tagging Summary
  

Learning Objectives

By the end of this session, participants will be able to:

• Understand the role of Q-Bic in service automation and technician decision support
  
• Integrate CUBE Box for real-time monitoring and continuous commissioning
  
• Leverage IoT, QR, and BLE-based triggers to automate service flows
  
• Enable dynamic rescheduling and task suggestions based on field conditions
  
• Simulate an end-to-end Q-Bic-powered service task assignment
  

Session Agenda

12.1 Introduction to Q-Bic

• What is Q-Bic and how it fits within the CUBE service ecosystem
  
• Q-Bic use cases:
  
• Work order validation
  
• Service recommendations
  
• Material Request (MR) prompts
  
• Role in technician support and task prioritization
  

12.2 CUBE Box Integration for Continuous Commissioning

• Overview of CUBE Box as an IoT gateway
  
• Real-time data collection from connected systems (HVAC, lighting, access)
  
• Detecting faults, trends, or deviations
  
• Automatically triggering PM tasks or alerts based on thresholds
  

12.3 BLE, QR, and IoT Sensor-Enabled Service Flows

• Using BLE beacons, QR tags, and smart sensors to initiate service workflows
  
• Technician field process: scan, verify, service, sync
  
• Creating asset-aware workflows using NFC/QR auto-check-in
  
• Mapping sensors to equipment and linking to PM schedules
  

12.4 Automated Service Task Suggestions and Dynamic Rescheduling

• How Q-Bic evaluates:
  
• Sensor readings
  
• Fault history
  
• Technician feedback
  
• AI-powered task generation (e.g., reschedule PM, assign corrective task)
  
• Auto-rescheduling uncompleted or deferred work
  
• System-generated escalation routing and notifications
  

12.5 Exercise – Simulate Task Assignment via Q-Bic

Participants will:

• Trigger a simulated sensor alert from a monitored asset
  
• Observe Q-Bic generate a recommended work order
  
• Review technician validation and auto-assigned material list
  
• Approve the task and assign it via the dispatcher panel
  
• Simulate check-in with BLE/QR for technician field sync
  

Post-Session Action Items

To reinforce learning, participants are encouraged to:

• Enable Q-Bic suggestions on their active service accounts
  
• Review IoT and sensor-capable assets for tagging and mapping
  
• Create a task escalation model tied to specific sensor triggers
  
• Coordinate with field techs to test BLE/QR processes
  
• Track task suggestion accuracy and adjust thresholds as needed

Note: When scheduling, make sure to include this session code: SVC-12.

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