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Service Management

PART V: Project Integration & Certification

Session 14: Evaluation & Certification

Course Code: SVC-14
Goal: Validate understanding through structured testing and simulation to award the CUBE Certified Service Coordinator (CCSC) credential.

Evaluation Overview

Duration: 1 Hour
Format: Assessment + Final Simulation Review
Level: Advanced
Certification Awarded: CUBE Certified Service Coordinator (CCSC)
Support Contact: [email protected]

Assessment Components

1. Knowledge Quiz (20 Questions)
  • Covers key concepts from Sessions SVC-01 to SVC-12
  • Multiple choice, true/false, and scenario-based questions
2. Simulation Task (Scored)
  • Create a new SWO, complete it, and submit a final report
  • Demonstrate correct use of site, asset, PM, and billing modules
  • Convert at least one recommendation into a proposal
3. Rubric-Based Evaluation
  • Assessed on the following criteria:
    • Accuracy of workflow
    • Completeness of data entry
    • Use of automation tools (Q-Bic, PM, billing)
    • Mobile app integration
    • Clarity and professionalism of reports

Certification Outcome

Successful completion results in:

  • Certification: CUBE Certified Service Coordinator (CCSC)
  • Certificate PDF: Delivered via email
  • Certification Badge: Available for LinkedIn, company intranet, or HR record

Resources for Review

  • CUBE University Learning Library
  • Video Tutorials & Interactive Walkthroughs
  • Support Email: [email protected]

Note: When scheduling, make sure to include this session code: SVC-14.

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