Course Code: CB-06
Goal: Automate the assignment of detected faults into actionable service tasks, improving service efficiency and resolution times.

Session Overview

Duration: 1 Hour
Format: Instructor-led (via Microsoft Teams or in-person)
Level: Advanced (Ideal for service managers, field technicians, and operations teams)

Resources Provided:

• Fault Detection and Service Assignment Workflow Guide
  
• Work Order Creation and Assignment Template
  
• Fault Detection Best Practices Sheet
  
• Customer Communication Workflow Overview

Learning Objectives

By the end of this session, participants will be able to:

• Understand how CUBE AI proactively identifies system faults.
  
• Automatically assign detected faults to work orders and technicians.
• Track fault resolutions and customer communication workflows to ensure smooth service execution.

Session Agenda

CB6.1 How CUBE AI Proactively Identifies System Faults

• Introduction to CUBE AI Fault Detection:
  
• Overview of how CUBE AI identifies and analyzes system faults in real-time.
  
• The benefits of proactive fault detection, reducing downtime, and preventing system failures before they occur.
  
  
• Fault Detection Process:
  
• How CUBE AI monitors system performance and detects anomalies based on predefined thresholds.
  
• Real-world examples of faults that CUBE AI can identify (e.g., sensor failures, operational inefficiencies).

CB6.2 Auto-Assigning Faults to Work Orders and Technicians

• Automatic Work Order Creation:
  
• How CUBE AI automatically creates work orders when a fault is detected.
  
• Configuring automated work order templates for specific fault types.
  
  
• Assigning Technicians:
  
• How CUBE Box assigns technicians to work orders based on availability, expertise, and geographic proximity.
• Best practices for assigning technicians and ensuring quick response times for fault resolutions.

CB6.3 Tracking Resolutions and Customer Communication Workflows

• Tracking Fault Resolutions:
  
• How to monitor the status of work orders and ensure faults are resolved in a timely manner.
  
• Using CUBE Box’s real-time tracking features to ensure technicians are progressing toward resolution.
  
  
• Customer Communication Workflows:
  
• Best practices for communicating with customers throughout the fault resolution process.
• How CUBE Box helps automate customer communication, including service updates and notifications.

Hands-On Preview (Optional if time allows)

• Simulate a fault detection process in CUBE Box and observe how CUBE AI creates a work order and assigns a technician.
  
• Review a sample work order and assign a technician to resolve the detected fault.
• Track the resolution process and set up automated customer communication during fault resolution.

Post-Session Action Items

• Review and optimize your fault detection settings within CUBE AI to improve system monitoring.
  
• Ensure that your work order templates are set up for auto-assignment and fault resolution tracking.
  
• Implement or refine customer communication workflows to keep customers informed throughout the fault resolution process.
  
• Test the automated fault detection, work order creation, and technician assignment process in your system.

 Note: When scheduling, make sure to include this session code: CB-06.

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